Hi, I’m Dianne
Driving impact through powerful user insights that deliver key business outcomes, inspire user empathy, and create delightful, user-centric experiences
Workplace Investing Homepage Redesign
Redesigning the front door of the Workplace Investing website for a large retirement plan provider to serve two distinct audiences
Defining the Future State End-to-End Vision for Strategic Client Meetings
Foundational user discovery interviews + concept resonance testing to evaluate an end-to-end future state vision for the client meeting experience
Retirement Plan Daily Plan Administrator Job-to-be-Done Study
Qualitative job-to-be-done interviews + quantitative survey to identify and prioritize key user jobs and underlying needs