Dianne Kim

Profile

Dedicated researcher with over 10 years of expertise in leading qualitative and quantitative research initiatives. Driving impact through powerful user insights that deliver key business outcomes, inspire user empathy, and create delightful, user-centric experiences.

Work Experience

06/2022 – present

Houston, TX

12/2020 – 05/2022

Austin, TX

04/2018 - 08/2019

Austin, TX

Senior User Experience Researcher

Fidelity Investments

  • Led 20+ research engagements with various product teams spanning foundational, user discovery research, concept resonance, and usability testing, including redesign of the Workplace Investing website and creation of a retirement plan health benchmarking lead generation tool

  • Effectively manage stakeholders in ambiguous spaces to clearly define learning agendas and craft effective research plans that answer key questions

  • Work cross-functionally across business units, insights, and analytics partners to connect the dots, elevate research findings, and amplify the value of user research across the enterprise

  • Collaborate with UX design peers to create design artifacts that will optimize user testing and feedback solicitation

  • Incorporate AI in research workflows to increase efficiency and scale research capabilities

User Experience Researcher

Charles Schwab

  • Delivered a new navigational taxonomy recommendation for Schwab.com, including labeling of terms, placement, order, and hierarchy for the top levels of navigation – with the goal of increasing findability and decreasing call volume for top call drivers

  • Conducted card sort sessions with users to uncover mental models and establish definitions, affinities, and organizing principles for the major areas of the site; iteratively tested and refined the taxonomy through tree testing

  • Worked in close collaboration with product teams, designers, and other internal stakeholders to ensure alignment with short-term product roadmaps while driving adoption of the future state navigational taxonomy

Senior Research Associate

Illuminas

  • Designed and executed large-scale projects for clients in a variety of industries, primarily technology

  • Managed and facilitated all phases of research projects, both qualitative and quantitative, including research design, data collection, recruitment, sample quotas monitoring, and vendor management

  • Analyzed qualitative and quantitative data outputs and formulated high level analysis to “tell the story” of each research project

Skills

  • Interview moderation

  • Stakeholder management

  • Usability testing

  • Data analysis & reporting

  • Presentation skills

  • Storytelling

  • Data visualization

  • Information architecture

  • Survey design

  • Participant recruitment

  • Workshop facilitation / co-creation

  • Prototyping (Figma) & wireframing

Tools

  • UserTesting

  • Optimal Workshop

  • dscout

  • Qualtrics, SurveyMonkey, Confirmit

  • Microsoft Copilot

  • Microsoft Office Suite

  • Figma, Balsamiq

  • Dovetail

  • Miro, Mural

  • Respondent

  • Jira, Confluence

  • SPSS

Education

Austin, TX

Master’s in Information Science

The University of Texas at Austin

Relevant coursework: Design Thinking, Advanced Usability, Interaction Design, Human-AI Interaction

Medford, MA

Bachelor of Arts, International Relations & Economics

Tufts University

Madrid, Spain

La Universidad Autonoma de Madrid

Languages

English

Native

Spanish

Fluent

Korean

Fluent